Delivery
- We deliver to addresses in England, Scotland and Wales. We can't deliver to Northern Ireland, the Channel Islands or addresses outside the UK.
- Orders placed before 2pm, Monday to Friday, are usually processed the same day.
- Standard delivery takes 2–4 working days. The cost is shown at checkout before you pay.
- Once your order is dispatched, you'll receive a tracking link via email.
- If a courier confirms a parcel as lost, we will issue a replacement or refund.
Returns — 14 days
- Refund requests must be made within 14 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- For health and safety reasons, we cannot accept returns of opened supplements.
- Approved refunds are issued within 3–5 business days to your original payment method.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at orders@cellform.co.uk with your order number and clear photos of the issue. We will arrange a replacement or refund.
For the full policy, see our Refund Policy.