Don't see your question here? Drop us a line.
Email support@cellform.co.uk
Monday–Friday: 9am–5pm (UK time)
Saturday–Sunday: Closed
Orders & Shipping
What delivery options do you offer?
We offer Standard delivery to addresses in England, Scotland and Wales. The cost is shown at checkout before you pay.
How long does delivery take?
Orders placed before 2pm, Monday to Friday, are usually processed the same day. Standard delivery then takes 2–4 working days. There is no express or next-day service at the moment.
How do I track my order?
Once your order is dispatched, you'll receive a tracking link via email.
Do you ship internationally?
Not at the moment. We deliver to England, Scotland and Wales only, and can't deliver to Northern Ireland, the Channel Islands or addresses outside the UK.
What happens if my parcel is lost?
If a courier confirms a lost parcel, we will issue a replacement or refund.
Can I cancel my order after placing it?
Orders can be cancelled before dispatch. Once shipped, cancellation is no longer possible.
What if I receive the wrong item?
Contact us within 48 hours with photos at orders@cellform.co.uk, and we'll arrange a replacement or refund.
Products & Safety
Are your products genuine?
Yes. We only source from verified UK and EU distributors and trusted brands.
Are your supplements safe?
All products follow UK/EU safety standards. Always follow usage instructions.
Are your products suitable for vegans?
We stock a range of vegan and plant-based products. Check the Vegan collection or product labels.
Do you provide dosage or usage guidance?
Yes. Each product page includes usage instructions provided by the manufacturer.
Payments & Offers
What payment methods do you accept?
We accept major debit/credit cards, Apple Pay, Google Pay, and secure checkout options.
Do you offer discounts or bundles?
Yes. See our Bundles for products that cost less when you buy them together.
Do you offer subscription or repeat-order discounts?
Not yet — but subscription options are planned for future updates.
Do you price-match other retailers?
We don't currently offer price-matching, but we regularly review pricing to stay competitive.
Returns
Can I return a product?
Yes — we offer a 14-day return policy on unused, unopened items in their original packaging. See our Refund Policy for details.
Can I return a product if I opened it?
No. For safety reasons, opened supplements cannot be returned.
How do I contact support?
Email us at support@cellform.co.uk.